25 e1668411806954

Technical Support

How can we help? This page provides answers and solutions to address any of your concerns. For more personalized support, our team is here and ready to help by phone or email.

MERCORD3339 e1728559875148

How can we help?

Here you will find answers and help to resolve any issues. If you need hands-on guidance, our friendly support is just a call or email away.

Our mission is to provide you with a higher level of technical support. We encourage you to use our site to find valuable information to help you troubleshoot common user problems, review our frequently asked questions, access technical notes, or send us a suggestion as to how we can improve upon our service.

Contact Support

Contact Technical Support

You will be able to upload multiple documents later in the process once the technical support team has received your inquiry
Drop files here or
Max. file size: 50 MB, Max. files: 5.

    The Technical Support Team

    Sali bild 2.0 e1736240882677
    Salika Hellarawa

    Product Developer

    test 1 e1731060167517
    Mamoun Elkhalifa

    Tech Support Specialist and Product Developer

    Johan L 15x21 e1727690601552
    Johan Lagmo

    Product Developer

    Contact Technical Support

    You will be able to upload multiple documents later in the process once the technical support team has received your inquiry
    Drop files here or
    Max. file size: 50 MB, Max. files: 5.

      Opening hours

      • Mon – Fri
      • 08.00-16.00 CET
      • support@mercodia.com

      Days when Technical Support is closed (2025):

      • 1 Jan – New Year's Day
      • 6 Jan – Twelfth Night
      • 18 Apr – Good Friday
      • 21 Apr – Easter Monday
      • 1 May – International Workers' Day
      • 29 May – Ascension Day
      • 6 Jun – Swedish National Day
      • 20 Jun – Midsummer Eve
      • 21 Jul-4 Aug – Closed for Summer Break
      • 24 Dec – Christmas Eve
      • 25 Dec – Christmas Day
      • 26 Dec – Boxing Day
      • 30 Dec-31 Dec – Closed for Winter Break

      CONTACT US OR BOOK A MEETING

      Robert2
      Robert Almstedt

      Customer Success Manager & Area Sales Manager Nordics

      (+46) 72 292 15 08

      Contact Me

      "*" indicates required fields

      This field is for validation purposes and should be left unchanged.

      ASK A QUESTION OR BOOK A MEETING?
      WE WILL HELP YOU

      Robert Almstedt

      Customer Success Manager & Area Sales Manager Nordics

      (+46) 72 292 15 08

      Contact Me

      "*" indicates required fields

      This field is for validation purposes and should be left unchanged.